Return Policy for Voltasonali Furniture

Effective Date: January 8, 2025

At Voltasonali Furniture, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your furniture, we offer a clear and easy-to-follow return process. Below is a summary of our return policy:

1. Return Timeframe

  • Standard Returns: You may return most items within 30 days from the date of delivery.
  • Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 48 hours of delivery to arrange for a return, replacement, or refund.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be in new, unused condition.
  • The item must be in its original packaging (unless it was removed for inspection).
  • Proof of purchase or order confirmation must be provided.

Note: Custom or personalized items are non-returnable unless they are damaged or defective.

3. Return Process

  • Step 1: Contact us at info@voltasonali.com or call us at (704) 730-0231 to initiate a return request. Please provide your order number and details about the item(s) you’d like to return.
  • Step 2: Our customer service team will guide you through the return process and provide instructions for shipping the item back to us.
  • Step 3: Once we receive the returned item and confirm its condition, we will issue a refund or replacement as per your request.

Return Shipping: The customer is responsible for the cost of return shipping, unless the item is damaged, defective, or incorrect. In such cases, Voltasonali Furniture will cover return shipping costs.

4. Refunds

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow up to 10 business days for the refund to appear in your account after we process the return.
  • Shipping fees are non-refundable, except in cases of damaged, defective, or incorrect items.

5. Non-Returnable Items

  • Custom and Personalized Furniture: These items are made specifically for you and are non-returnable, unless defective or damaged during transit.
  • Sale or Clearance Items: Items marked as “Final Sale” or purchased at a clearance price are not eligible for return.

6. Damaged or Defective Items

If you receive an item that is damaged or defective:

  • Please contact us within 48 hours of receiving the item. We will arrange for a replacement or a full refund, including return shipping at no cost to you.
  • Provide photos of the damage or defect to expedite the process.

7. Exchanges

If you would like to exchange an item for a different style or color, please follow the return process for a refund and place a new order for the desired item. Please note that we cannot exchange items directly.

8. Contact Us

For any questions regarding returns or to begin a return process, please contact us:

Voltasonali Furniture
132 Persimmon Creek Rd, Kings Mountain, North Carolina
Phone: (704) 730-0231
Email: info@voltasonali.com
Website: www.voltasonali.com