Payment Policy

At Voltasonali Furniture, we are committed to providing a secure, convenient, and transparent payment process. Below, we outline the payment methods available, the measures we take to protect your information, and the procedures for refunds and payment disputes.

1. Accepted Payment Methods

We accept a wide range of payment options to ensure flexibility and convenience for our customers:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
  • Digital Wallets: PayPal, Apple Pay, and Google Pay, offering fast and secure checkout options.
  • Buy Now, Pay Later: We partner with third-party providers like Klarna and Afterpay to offer flexible installment payment options. These services allow you to split your payments into smaller, manageable amounts. Approval for these plans is subject to the terms and conditions of the provider.

2. Payment Security

Your security is our top priority. We use industry-standard practices to ensure your payment information is protected throughout the transaction process:

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt sensitive information such as credit card details during transmission.
  • PCI Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI DSS), ensuring that your payment data is handled securely.
  • No Storage of Full Payment Details: For added security, we do not store your full credit card information on our servers.

3. Sales Tax

Sales tax is calculated based on the shipping address and applicable state or local tax laws. The total sales tax amount will be displayed during the checkout process before you complete your order.

4. Payment Confirmation

After successfully placing an order, you will receive a confirmation email containing the following details:

  • Order summary and itemized receipt
  • Payment amount
  • Billing and shipping addresses
  • Estimated delivery timeline

We recommend keeping this email for your records as proof of purchase.

5. Refunds and Returns

Refunds are issued to the original payment method used during the transaction. Approved refunds will typically be processed within 5-10 business days after the return or cancellation has been finalized. For detailed information on returns, please refer to our Return and Refund Policy or contact our customer service team at info@voltasonali.com.

6. Payment Issues

If your payment is declined, please ensure the following:

  • Your billing address matches the address associated with your payment method.
  • There are sufficient funds in your account.
  • Your card is authorized for online transactions.

If the issue persists, please contact us at info@voltasonali.com or call (704) 730-0231, and our team will assist you.

7. Installment Payment Terms

For customers choosing “Buy Now, Pay Later” options, the terms and conditions of the third-party provider (e.g., Klarna or Afterpay) will apply. Late or missed payments may incur penalties as outlined by the provider. Voltasonali Furniture is not responsible for disputes or penalties related to third-party installment payment services.

8. Fraud Prevention

To protect against fraudulent transactions, we may perform additional verification checks for certain orders. If suspicious activity is detected, we reserve the right to cancel the order and issue a full refund. Customers will be notified if further verification is required.

If you have any questions about our payment policy, please contact us at info@voltasonali.com or call (704) 730-0231. We are here to assist you!